Quality Manual for K&A Precision
​
-
Introduction
This Quality Manual outlines the policies and procedures established by K&A Precision to ensure the consistent delivery of high-quality products and services to our customers. Our commitment to quality is integral to our business philosophy and is fundamental to our success.
-
Scope
This Quality Manual applies to all aspects of K&A Precision's CNC Machine Shop operations, including manufacturing, inspection, and delivery of machined components and assemblies. It is applicable to all employees and contractors involved in any stage of the production process.
-
Quality Policy
K&A Precision is dedicated to meeting and exceeding customer expectations by:
-
Providing products and services that conform to specified requirements.
-
Continuously improving our processes, products, and services.
-
Complying with applicable statutory and regulatory requirements.
-
Fostering a culture of teamwork, accountability, and innovation.
-
-
Quality Objectives
Our quality objectives are established to support our quality policy and ensure continual improvement. These objectives are periodically reviewed for suitability and effectiveness. Current quality objectives include:
-
Achieving and maintaining a customer satisfaction rating of 95% or higher.
-
Reducing product defects by 10% annually through process optimization and employee training.
-
Increasing on-time delivery performance to 98% or higher.
-
Enhancing employee competency and engagement through regular training and development programs.
-
-
Organizational Structure
K&A Precision is organized to ensure effective communication, oversight, and accountability for quality throughout the organization. Key roles and responsibilities are defined, documented, and communicated to all employees.
-
Documentation Control
A comprehensive documentation control system is in place to manage quality documents, including policies, procedures, work instructions, drawings, and records. All documents are regularly reviewed, revised, and approved as necessary to ensure accuracy and relevance.
-
Purchasing and Supply Chain Management
Suppliers and subcontractors are selected based on their ability to meet our quality, delivery, and cost requirements. Incoming materials and components are inspected and verified to ensure compliance with specifications before they are accepted into production.
-
Production Control
Production processes are planned, executed, and monitored to ensure consistency, efficiency, and traceability. Controls are in place to prevent non-conformities, including regular equipment maintenance, calibration, and validation of processes.
-
Measurement, Analysis, and Improvement
Measurement and analysis activities are conducted to monitor process performance, product quality, and customer satisfaction. Data-driven decisions are made to identify opportunities for improvement and implement corrective and preventive actions as necessary.
-
Customer Satisfaction
Customer feedback is actively solicited and used to measure performance, identify areas for improvement, and drive innovation. Customer complaints are investigated, addressed, and resolved promptly to maintain customer satisfaction and loyalty.
-
Continual Improvement
K&A Precision is committed to the principle of continual improvement. We regularly review our quality management system, processes, and performance indicators to identify opportunities for innovation and optimization.
-
Compliance
We are committed to complying with all applicable statutory and regulatory requirements related to our products, processes, and services. We maintain awareness of changes in regulations and standards that may affect our operations and take proactive measures to ensure compliance.
-
Training and Competence
Employee competency is critical to the delivery of high-quality products and services. We invest in training and development programs to ensure that employees have the necessary skills, knowledge, and qualifications to perform their duties effectively.
-
Communication
Effective communication is essential for maintaining a strong quality culture and ensuring alignment with organizational goals and objectives. We promote open communication channels at all levels of the organization to facilitate collaboration, problem-solving, and knowledge sharing.
-
Conclusion
K&A Precision is committed to achieving and maintaining excellence in quality through adherence to the principles and practices outlined in this Quality Manual. By continually improving our processes, products, and services, we aim to exceed customer expectations and remain a trusted partner in the CNC machining industry.
​